terms & conditions 2010
As organisers of Towersey Village Festival (a Mrs Casey Music Festival), we want you to be extremely satisfied with the service we offer and the products we supply. As a responsible retailer who values your custom, it is our responsibility to provide detailed information about our Terms and Conditions which you can find on this page.
We advise you to print and keep a copy of this page for your records.
In the unlikely event that you are unable to find the information you are looking for, please contact us:
The Festival Office
PO Box 296
MATLOCK
Derbyshire
DE4 3XU
UK
info@towerseyfestival.com
Tel +44 (0)1629 827016
Fax +44 (0)1629 821874
Buying Tickets
NB – There is no booking fee for online bookings. There is a £4 booking fee per telephone or postal booking.
Bookings using card payment should be placed online through the website using the shopping basket facility provided. Please do not email your card details to us directly. We cannot take responsibility for the security of your card details if given this way.
If you choose to make your booking by telephone please call +44 (0)1629 827016, Mon - Fri 9am-5.30pm.
For cheque bookings please book online and then send with payment and the order confirmation form printed from the website to:
The Festival Office
PO Box 296
MATLOCK
Derbyshire
DE4 3XU
UK
These tickets will be reserved for a period of 10 working days only whilst awaiting your cheque arrival and clearance. After this time the tickets will be released for sale.
Method of Payment
You can pay either by Visa, MasterCard, Maestro or by cheque, made payable to Towersey Village Festival. All cheques will be given 5 working days to clear. Cheques for bookings will be accepted up to and including 9 August 2010.
All orders are positively credit card sanctioned or payment cleared prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
Card fraud is illegal and perpetrators will be prosecuted by the card authorities.
Pricing
The price for the goods will be as stipulated on the website at the time you place your order. We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price or cancel your order. All products on this website are priced in pounds sterling. For sales delivered to UK addresses prices include VAT at the ruling rate.
Delivery
If you provide us with an email address your ticket receipt/s will be sent to you as an email or emails. You will receive one receipt for each ticket booked. NB - Please print off only ONE email. Please check the booking information on your ticket receipt and if any of it is incorrect please contact us immediately:
The Festival Office
PO Box 296
MATLOCK
Derbyshire
DE4 3XU
UK
info@towerseyfestival.com
Tel +44 (0)1629 827016
Fax +44 (0)1629 821874
NB – Please keep the receipt safe. Bring it with you when you come to the Festival because you will need to exchange it for your ticket/s when you arrive.
If you don't provide us with an email address, your ticket receipt will arrive by post. Receipts posted to UK addresses are sent second class Royal Mail, and are normally dispatched within 5 working days of your booking being made unless there is a problem with ticket availability, in which case we will notify you. Delivery to non-UK addresses may take up to 14 working days. The maximum period for delivery is 21 days unless specifically agreed with you separately. It will be sent to the shipping address you specify during the ordering process.
If your receipt hasn’t arrived within a reasonable time please contact us at info@towerseyfestival.com or telephone on +44 (0)1629 827016 quoting your ticket reference number. We strive to answer all queries within 1 working day, although at busy times this may take longer. Please submit your query only once, as repeated emails/telephone calls only serves to slow down our response time and can result in further delays to your booking.
Please note that neither Towersey Village Festival nor Mrs Casey Music accept responsibility for additional tax and duty charges levied by HM Revenue & Customs.
Refunds
Refunds for Full Season tickets will only be given consideration on written request before 31 May 2010 and will be subject to a 50% administration charge. Sorry, NO REFUNDS on Day Season or Event tickets. NO REFUNDS from 1 June 2010. If lost there will be no ticket replacement. Tickets are not transferable.
Privacy
Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Towersey Village Festival and Mrs Casey Music are sole owners of the information collected on the website. The information you enter when placing an order is required to confirm and process your order and to ensure the highest possible level of service. Unless you ask us not to we will send you updates about our and our partners events and products only. Your details are not passed to any third parties. If you have any queries regarding this, please email info@mrscasey.co.uk
Security
We use industry standard Internet Thwart encryption with 128 bit SSL software.
When you begin to place your order by clicking the link on the basket page you will be redirected to our secure sever. A padlock symbol will appear to indicate that this has been successful. All the information you send to us from that point onwards is encrypted and ensures that your personal information and credit card details are kept safe.
In addition, all your contact details are encrypted again on our servers, which are protected from unauthorised access.
To keep your details even safer we recommend that before entering your credit/debit card information in a shared environment (e.g. your workplace) that you check that no one is watching and regularly virus check your computer to remove any malicious software that may compromise your security, such as key-press logging software.
Festival Information
Camping Permits
Camping on the Festival sites must be paid for separately and is only available to Full Season ticket holders.
The cost of camping is per person and must be booked at the same time as ordering your ticket. It covers five nights (Thursday to Monday inclusive). Subject to availability.
At the time of booking you will have chosen a Site to camp on. Site changes cannot be made before the Festival. When you arrive at the Festival please ask at the Box Office if it is possible to change Sites. Please note that there can be no changing to Site 1 from either Site 2 or Site 3.
Children's Tickets
Children's tickets (5-11yrs) are only available when booked at the same time as Adult tickets. Subject to availability.
Under 5s go FREE.
Church Concerts & Village Hall Events
Tickets may be available on the door (subject to space), on a first come first served basis.
Concession Priced Tickets (Adult Full Season tickets only)
These are available for Students, Senior Citizens (60+) and people claiming Jobseeker's Allowance. They are available up to and including 31 May 2010. After this date online, telephone or postal bookings for Concession priced tickets will not be accepted. Proof of entitlement must be shown on collection. The ticket does not include camping (camping can be purchased at the standard rate). Subject to availability.
Day Season Tickets
These cover all events on the relevant day (subject to space), for Friday, Saturday, Sunday and Monday. Subject to availability. Camping is not permitted with Day Season tickets.
Discounts
Our 10 for 9 offer applies to Adult Full Season tickets only - if you buy 9 tickets you get another ticket free.
NB - There can be no mixing of camp sites.
Event Tickets
Event tickets for Festival Dance House are for a specified event only (subject to space), but do allow FREE entry to the Showground on the day of the event (except The Gruffalo show). Event tickets do not guarantee a seat in any venue. Events tickets are available for Friday, Saturday, Sunday and Monday night in the Festival Dance House, which includes the Late Night Dance. Subject to availability. Camping is not permitted with Event tickets.
Full Season Tickets
Full Season tickets cover all programmed events (subject to space), from the Welcome Ceilidh on Thursday evening to midnight on Monday (but not the Thursday evening event in Festival Dance House). Subject to availability.
The ticket does not include camping (camping can be purchased at the standard rate, subject to availability).
The Thursday Evening Festival Dance House Show
This show takes place on Thursday 26 August at 7.30pm in Festival Dance House, a temporary marquee venue. If you have a Full Season ticket for this year's Towersey Village Festival you can buy your Thursday night Festival Dance House ticket at a special discounted rate up to 30 July 2010. Please see the booking section for further details. Subject to availability. In the event of the Thursday show being cancelled all Thursday event tickets will be refunded. The show will not be cancelled due to bad weather. There is a small amount of tiered seating available on a first come first served basis. Seating is not guaranteed. Photography and filming is strictly prohibited. Please use the FREE car park adjacent the venue.
Youth Tickets
Youth tickets (12-17yrs) are only available when booked at the same time as Adult tickets (NOT Concessions), and are limited to x3 Youth tickets per Adult order. Subject to availability. NB - If camping is required the Adult must be booked onto the same camp site as the 3 Youths. Subject to availability.
Access for People with Disabilities
We try to make the Festival as accommodating as possible to all people with disabilities. Wheelchair access is available at most venues and our volunteer stewards are always ready to assist with any special needs. For further information please call the Festival Box Office on 01629 827016 or email us info@towerseyfestival.com from where we will respond as soon as possible.
Artists
The Festival gives no warranty that artists named in the programme or any publicity will perform at any particular time, or at all, and reserve the right to present alternative performers and re-programme events when unforeseen circumstances prevail. However, every effort will be made to carry out the programme as advertised.
Camping
Camping on the Festival sites must be paid for separately and is only available to Full Season ticket holders. The cost of camping is per person and must be booked at the same time as ordering your ticket. It covers five nights (Thursday to Monday inclusive). Subject to availability.
Caravans and motorhomes are welcome on Site 2 and 3 only. Trailer tents are OK on Site 1. When your choice of site is full you will be allocated to another site. If you do not state which site you wish to be on you will be allocated to Site 2.
If you are camping, please read the site descriptions, choose the preferred site for you and your party and tick the right box in the booking section.
Site 1 - For those who want to enjoy a family site without cars or caravans; with the sounds of live acoustic music and reasonable consideration to neighbours. Site 1 becomes quiet soon after the final event finishes. Tents are pitched between Concert Stage and Ceilidh Tent. All vehicles are allowed on Site 1 to unload camping equipment only. They must then be removed and parked in the specially designated FREE car park for Site 1 campers. Cars will not be allowed back onto Site 1 until 2pm on Bank Holiday Monday and then only for the collection of camping equipment, after which they should be removed to the designated FREE car park.
Site 2 - For those who want to enjoy a family site where cars, caravans and tents are together. We have a 5mph speed limit and the sounds of live acoustic music with reasonable consideration to neighbours. Site 2 becomes quiet soon after the final event finishes in Festival Dance House. Only a 4 minute walk from Site 1. A small part of Site 2 is within one road width of Site 3, which is clearly marked.
Site 3 - For those who want to enjoy later nights and lie-ins in the morning. Cars, caravans and tents all welcome. We have a 5mph speed limit and the sounds of live acoustic music with reasonable consideration to neighbours. Site 3 becomes quiet no later than 2am. Only a 3 minute walk from Site 1. Site 3 is situated in a designated area between the FREE car park and Site 2 overflow (NB - this is a new position to that used in 2008 and 2009).
NB - If you are camping you can collect your ticket/s from 9am on Thursday 26 August 2010. We will queue your cars in the car park near Site 2 from 9am on Thursday 26 August 2010. ALL camp sites will open at 12noon and not before on that day. Festival staff and some early working stewards will already be onsite when you arrive. On Site 2 Caterers and some toilets will be open from 9am.
All Campers - Remember noise travels further than you think. Please consider your neighbours when playing live acoustic music, radios or CD players.
Car Parking
This is available FREE of charge in the designated car parks. Please do not park on the narrow village roads or on grass verges around the village.
Site 1 campers are not permitted to park their vehicles on that site. All vehicles are moved to the FREE designated car park.
Dogs
Some festivals don’t allow dogs in any of their venues or on any of their sites. At Towersey Village Festival, as always, we try to reach a happy medium and although dogs are not permitted on the Showground site*, those people wishing to reach the Concert Stage and Ceilidh Tent from Thame Road will clearly have to cross the Showground. Please would dog owners do this as quickly as possible without stopping on the Showground.
Dogs are permitted on Camp Sites 1, 2 and 3 if kept on a lead at all times. Dogs on leads will be allowed in the Concert and Ceilidh Tents, The Hive and the Village Hall, subject to space and good behaviour. Dogs will NOT be allowed in the Church, the Children's Centre or Festival Dance House or its adjacent compound. There is NO provision for dogs to be left unattended on the Festival Sites.
Any dog deemed to be a nuisance will be removed from the Festival sites, along with its owner.
* Dogs to assist people with disabilities will be admitted to all venues including the Showground.
Photographs in Printed Publicity, Visual and Audio Promotion
Ticket holders consent to their inclusion in printed publicity, visual and audio promotion of the Festival.
Queuing Policy
If an event is likely to attract a larger audience than capacity allows, then two queues will be formed: one for Full Season, Day Season or pre-paid Event ticket holders and the other for those wishing to pay on the door. Priority will be given to those with Full Season, Day Season or pre-paid Event ticket holders who arrive up to 10 minutes before the start time. Full Season, Day Season or pre-paid Event ticket holders who arrive less than 10 minutes before the start time will be asked to go to the end of the "pay on the door" queue.
Showers
Showers are free to Full Season ticket holders only and are open at various times throughout the Festival, subject to water pressure and heating.
Showground Entry
The Showground is an area on Site 1 with plenty of space for people to just come and take in a few hours of the Festival. There are a variety of performance shows on 2 separate stages. These are included in the Showground gate price of £6 per Adult, £2 for people claiming Jobseeker’s Allowance, Senior Citizens (60+), Students and 5-17yrs. This ticket is valid for events around the Showground and in the Main Bar, subject to space, until approximately 6pm each day, after which only those holding Full Season, Day Season and valid Event tickets can gain entry to events and licensed areas. Subject to availability. Seating on the Showground is on a first come first served basis.
Village Residents Passes
This ticket entitles a Towersey Village Resident to free entry to the Showground up to 6pm daily. Subject to availability. They are not Season / Event tickets or camping permits.
Wet Weather
In the event of wet weather some Showground events will be moved, retimed or even cancelled. See Information notice boards for details.
These Terms and Conditions are subject to change at any time without prior notice. Any such change shall not affect any contract between us at the time of such change.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.